Responsible Gaming
A responsible approach to gambling is an important part of our customer service policy. We want our platform to be a enjoyable and safe form of entertainment. At the same time, we recognize that excessive participation in gambling can lead to financial, social and personal problems.
That is why we encourage all users to make informed decisions, control their spending, and recognize situations in which gambling ceases to be purely entertainment.
How to Stay in Control of Your Play
Gambling should be treated as a way of spending free time, not as a method of earning money or solving financial problems. Although for many people it is an occasional form of entertainment, some players may have difficulty controlling how often they play, the size of their stakes, or the losses they incur.
To reduce the risk of developing an addiction and to stay in control of your habits, it is worth following a few basic rules:
- Treat gambling purely as entertainment. Do not view gambling as a source of regular income or a way to improve your financial situation.
- Do not try to win back lost money. Further bets do not guarantee a win, and attempts to recover losses can lead to even greater financial problems.
- Play only with money you can afford to lose. Never spend on gambling money that is needed for bills, food, or other basic expenses.
- Monitor your time and spending. Regularly check how much time you spend playing and how much money you put into bets.
- Take breaks from gambling. If you notice that playing is starting to negatively affect your life, contact our customer service team to learn about the option of temporarily restricting access to your account.
- Use self-exclusion. If you want to stop playing completely, you can ask customer service to close or block your account under the available procedures.
How to Submit a Self-Exclusion Request
If you believe you need a longer break from gambling, you can send a self-exclusion request to:
After receiving your request, our team will take steps to restrict access to your account in accordance with the applicable procedures.
Users should inform us of all accounts they hold and refrain from opening additional profiles in order to circumvent self-exclusion.
We make an effort to prevent persons subject to restrictions from creating additional accounts. However, please note that self-exclusion on our platform does not automatically block access to other gambling sites.
If you need help with gambling-related problems, we also encourage you to contact independent organizations that specialize in supporting people affected by addiction.
Player Responsibility – Check Your Habits
Are you worried that gambling may be negatively affecting your life or your relationships with loved ones? The questions below will help you examine your own behavior and recognize possible warning signs.
Answer them honestly, taking into account your experience so far.
- Do you neglect work, school, or other important activities because of gambling?
- Do you play primarily to fill free time or to avoid boredom?
- Do you sometimes spend long hours playing alone?
- Have people close to you ever pointed out that you are too preoccupied with gambling?
- Do you limit contact with family or friends, or give up former interests, because of gambling?
- Do you hide from others how much time or money you spend on gambling?
- Have you ever lied, borrowed money, or stolen to finance gambling or to pay off gambling debts?
- Do you find it hard to use money you had set aside for gambling on other needs?
- Do you keep playing until you have lost all available funds?
- After a loss, do you feel a strong urge to win the money back as quickly as possible?
- Does running out of money to continue playing make you feel helpless, frustrated, or desperate?
- Do arguments, stress, or disappointment make you more likely to turn to gambling?
- Does gambling contribute to low mood, depressive symptoms, or suicidal thoughts?
What Do Your Answers Mean?
If you answered “yes” to many of the questions above, it may indicate difficulty controlling your gambling behavior.
This does not automatically mean addiction, as a proper diagnosis can only be made by a qualified professional. However, even a single worrying sign is worth taking seriously.
If gambling is starting to affect your finances, well-being, or personal relationships, consider stopping play and contacting an organization that offers professional help.
In case of an immediate threat to life or health, contact emergency services without delay.
Organizations Offering Help with Gambling Problems
People experiencing gambling-related difficulties can seek support from independent organizations. They offer information, consultations, and materials that help to better understand the problem and take appropriate action.
GamCare
GamCare is an organization that provides information, advice, and support to people affected by the negative consequences of gambling.
It offers educational materials and support services for players and their loved ones, primarily in the United Kingdom.
Website: www.gamcare.org.uk
Gamblers Anonymous
Gamblers Anonymous is a fellowship of people who want to overcome problems related to compulsive gambling.
Members share their experiences, attend group meetings, and support one another in the recovery process.
Support groups operate in various countries, and information about meetings and available forms of help can be found on the organization’s website.
Website: www.gamblersanonymous.org
Gambling Therapy
Gambling Therapy provides free online help to people experiencing gambling-related problems.
The organization offers educational materials, self-help tools, and the option to receive support in various languages.
Its services can be used both by players and by people whose loved ones are struggling with problem gambling.
Website: www.gamblingtherapy.org
We encourage you to seek professional support if you notice that gambling is starting to negatively affect your life.
Protection of Underage Players
Registration and participation in gambling on our platform are prohibited for persons under 18 years of age.
We apply age verification procedures to limit access to our services by minors.
If it turns out that a minor has used an account, we may take the actions provided for in the terms and conditions, including blocking the account and cancelling winnings obtained in violation of the rules.
We also remind parents and guardians that they should monitor children’s access to websites offering gambling.
Filtering Systems and Parental Controls
One way to limit children’s and young people’s access to gambling content is to use parental control software.
Such tools make it possible to block selected categories of websites, monitor online activity, and manage access to certain services.
If you use a shared computer or mobile device with minors, we recommend installing appropriate filtering software.
Net Nanny
Net Nanny is a parental control tool that allows you to filter internet content and restrict access to websites unsuitable for children.
It can be used as an additional safeguard on devices shared by family members.
Website: www.netnanny.com
Remember that no filtering system provides complete protection. It is therefore worth combining technical solutions with appropriate parental supervision and education about online safety.